The Quality of Service research lab (QORE, pronounced “core”) focuses on tackling management problems that arise in resource provisioning and QoS/SLA assurance in computer systems at service and edge layers.

Our goal is to develop advanced methods and tools to support engineers in enhancing Quality of Service and reducing operational expenditure (OPEX) in running cross-layer ICT services and the business processes they underpin.

ICT management decisions can occur at different stages of a computer system lifecycle, e.g., during design, testing, deployment, or operation. The diversity of activities that arise in these stages, in terms of technical approaches, actors, times and costs involved, offers a rich landscape to carry out advanced computing research.

The research themes we focus on are in particular:

  • Resource allocation
  • Anomaly detection in service data
  • Consolidation, OPEX and TCO reduction
  • Business workflows and orchestration
  • Benchmarking, configuration, auto-tuning

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